1. Fill out the Form on the contact us page and provide us with the following;

  • Photo of the product tracking code located on the box

  • Photo of the product to show us the quality concern

  • Briefly describe the quality concern

  • How much of the case was unusable?

  1. We will either replace the product or issue you a refund at our discretion. 

  2. Once we have all the information you can expect to receive your refund or replacement product within 15 business days.

  3. Depending on the circumstances we may need to arrange pickup of the product.

  4. We do not accept any returns after the 30 days from Team Distribution (pickup) date.

  5. All refund recipients will receive an email confirmation for their records


Please Note:

You’ll have 30 days from date of Team Distribution (pickup - not purchase).


Why do we need this information?

In order to keep our 100% guarantee and to maintain the best quality products, we need to keep our suppliers accountable. This information is relayed back to the supplier so that they can track the problem(s) allowing us to avoid getting poor quality products in the future.

How long does it take?

Once we receive your request it usually takes us 3 to 5 business days to process, and then it takes your bank 5 to 10 business days to process our refund request or replace the product.